Return policy
If you have received the wrong items or the items are defective, please email us at info@islasecrets.com to discuss this further.
If you are not satisfied with the goods you have received, you can return them within 30 days of receipt, provided they are in original and resalable condition.
Once returned, you are entitled to a full refund, excluding the cost of return shipping. We cannot refund or exchange items that appear to be used, opened or not in their original condition.
Terms and guidelines for returns:
All returned items must be unused, unopened and in their original packaging.
We are not responsible for the return shipping costs of the items. Please note that these can be high due to international returns.
Please ensure that all returned items are well packaged to avoid damage during transport.
Please send all return parcels via a traceable and insured service as we cannot accept liability for items damaged or lost during return shipping.
Make sure the return form is authorised - without authorisation your return may not be processed.
Simple returns in three easy steps:
Step 1: Request return information by contacting us via the form below. Please include your order number, your email address and the reason for the return.
Step 2: Dispatch your order. Send the goods to the return address and make sure the parcel contains a Track and Trace code. As the sender, you are responsible and we want to avoid any misunderstandings.
Step 3: Receive your refund. Once we've received the parcel, we'll make sure the refund is processed and credited to your bank account within five working days.
Get in touch with us
If you have any questions or concerns, you can email us at info@islasecrets.com.